Delivery Terms

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What is your shipping policy?

Our normal order processing time is stated under Quantity on the Product Detail page for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment center, safely packed, and processed for shipment as quickly as possible.

Click here to see the delivery time frame for your order.

Please note:

  • “2-Day” and “Next Day” shipping methods indicates the transit time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center.
  • Certain items that are made-to-order (T-shirts, personalized items, etc.), or require special preparation for shipment (large or fragile items), may require a longer processing time. Expected processing times are posted on the item’s description page.
  • Orders placed after 1:00pm Eastern Time will begin processing the following business day.
  • Backordered and pre-order items do not begin processing until inventory is received at our fulfillment center.
  • You may receive multiple shipping notification emails if your order is split into more than one shipment. This would be a result of your items shipping from more than one warehouse location. Please note that items which are shipped from multiple locations may not all arrive on the same date.

We want to ensure that your order is shipped to you as quickly as possible. If your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please contact us using the “Ask a Question” tab above and make sure to include the following information:

  • Order number
  • Item not yet shipped

*Shipping promotions apply only to orders shipped within the continental US, not including HI or AK.

Terms & Conditions – International Shipping

 

What are the Terms & Conditions of your international shipping ?

International orders (shipped outside the United States) normally require 5-15 days for delivery. Please be advised international orders can sometimes be delayed in customs. Be sure to check your shipment tracking number (provided via email when the order ships) for delivery status.

We are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local laws in advance, before ordering, if you suspect that your country bans any products.

*Please Note* – If you are not able to select your country in the shipping field at checkout, this means that we unfortunately do not offer shipping to that country at this time. We apologize for any inconveniene.

International Shipping Duties and Taxes

Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country’s duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.

If your country is not on our list shippable countries, please know that we are working hard to include services to your country in the future.

International Post Office Box (PO Box) addresses:

We regret that we cannot deliver to international post office boxes. A street address is required for international delivery. By accepting these terms & conditions, you agree that you are not providing a Post Office Box address for your shipment. In the event that your shipment is returned to us as undeliverable due to an international PO Box address, we will not be responsible for refunding shipping costs.

International Shipping Costs

International shipping charges vary by the products ordered and the shipping destination. Shipping charges are automatically calculated during the checkout process.

I received my order in more than one shipment.  Am I paying for duties and taxes?

My order came in more than one shipment, so I had paid duties and taxes on each shipment. Would my duties and taxes be less if it was shipped together?

No, duties and taxes are based on the value of the merchandise in the shipment. The total amount of duties and taxes is the same if the order is shipped in one package or multiple packages.

How do I refuse a shipment?

How do I refuse a shipment?

How do I refuse a shipment?

Refusing a shipment is an easy way to return undesired items to us. As long as a package has not been opened, you may refuse delivery and it will be returned to us by the shipping carrier.

If you cannot refuse the package upon delivery, you can call FedEx/UPS/DHL, request to refuse the package, and arrange for a pick-up. They should be able to pick-up the package and return it to us at no cost to you.

Please note:

  • If you have already opened up the package, and are uanble to refuse it, please consult our Return Policy for more information.
  •  Agreeing to the terms and conditions of our international shipping policy is required to place any international orders. That policy states the following:”Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery.* Please consult your local customs office for more details about your country’s duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment. If you decline to pay the taxes due upon delivery of your order, the package may be abandoned/destroyed. We regret that we cannot consider requests for refunds under these circumstances.”

 

Once you refuse your shipment, please contact us using the “Ask a Question” tab above and make sure to include the following information:

  • Order number
  • Tracking number of the package being refused
  • Date refused
  • Do you want a refund or exchange for the items you’re refusing?

 

Return Policy

How do I return an item for a refund or exchange?

Return Conditions

If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order. 

Please note that the following conditions apply:

  • You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship an exchange item to you.
  • Shipping charges are not refunded when you return an item.
  • Refunds are issued to the card used to place the order. Credits cannot be issued in the form of checks or gift cards.
    *This includes orders placed with prepaid gift cards, so be sure to keep your card information even if there is no remaining balance.*
  • Items must be in new, resaleable condition. Clothing items must have tags attached (when applicable) to be returnable.
  • Certain items are non-returnable, such as personalized items, gift cards, opened media items (DVD, CD, books), and furniture.
  • If we do not have your requested exchange item on hand, we will issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
  • We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers’ credit card information on file, we are unable to charge your card for any difference in price.
  • We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same.

Retail Purchases: Please note that orders placed through our online store cannot be returned to retail store locations, nor can retail store purchases be returned to the online store.

Return Instructions

If any of the items in your order are damaged or defective, please do not return the items to our fulfillment center. Please click here for information about damaged and defective merchandise.

If you would like to return an entire shipment that has not yet been opened, please click here for information on how to refuse your shipment.

  1. Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center
  2. Include a note with the following information:
    • Order number
    • Refund or Exchange?
    • Reason for return
    • Exchange item(s) requested (if applicable)
  3. Ship the merchandise to the return address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. Your order # is required for your return or exchange to be processed by our fulfillment warehouse.

If you do not have your packing slip or are not sure if an item is returnable, please contact us by using the “Ask a Question” tab above and make sure to include the following information:

  • Order number
  • Item(s) to be returned

If you have already returned your merchandise and are inquiring about the status of your refund or exchange, please click here for more information.

What is the status of my return?

How long does it take to process my refund / exchange request?

Most refunds and exchanges are processed within two weeks of the return shipment being received at our fulfillment center.

However, please understand that exchange processing times may vary depending on the season and the exchange product’s availibilty. During the holiday season, exchanges may take up to one billing cycle to process.

Before contacting us, please verify that your returned item is eligible for an exchange or refund. Click here to view our return policy.

If you have returned an eligible item and have not received your refund or exchange item within three weeks of the item(s)’s arrival at our fulfillment center, please contact us using the “Ask a Question” tab above and make sure to include the following information:

  • Order number
  • Item(s) returned
  • Returned for a refund or exchange?
  • Exchange item requested (if applicable)
  • Tracking information for the returned item(s)

 

When will my exchange item be shipped?

 

Most exchanges are shipped within two weeks of the original item being received back at our fulfillment center.

However, please understand that exchange processing times may vary depending on the season and the exchange product’s availibilty. During the holiday season, exchanges may take up to one billing cycle to process.

Before contacting us, please verify that your returned item is eligible for an exchange or refund. Click here to view our return policy.

If you have returned an eligible item for exchange and have not received your exchange item within three weeks of the item’s arrival at our fulfillment center, please contact us using the “Contact Us” tab above and make sure to include the following information:

  • Order number
  • Item(s) returned
  • Exchange item(s) requested
  • Tracking information for the returned item(s)

Am I charged shipping for returns of exchanges?

Am I charged shipping for exchanges?

Am I charged shipping for returns or exchanges?

There are no additional shipping charges when we ship your exchange item to you. You are only resposible for paying to send your unwanted item back to our fulfillment center. For more information on how to return merchandise, please read our Return Policy.

Please contact us before you ship defective/damaged merchandise.

If your item appears to have been damaged in shipping (e.g.: box is damaged, insufficient packing materials, etc.) or is defective (e.g.: misprinted logo, hole in fabric, etc.), please click here for more information.

My merchandise arrived damaged. What do I do now?

We will happily replace your damaged merchandise for you!

Please note, if your item appears to have a manufacturing defect (eg: misprinted logo, hole in fabric) please click here for more information about defective merchandise.

If your item appears to have been damaged in shipping (e.g.: box is damaged, insufficient packing materials, etc.), please contact us by using the “Contact Us” tab above and make sure to include the following information:

  • Order number
  • Damaged item(s)
  • Notes about the condition of the box, packing materials, etc.

Once you contact us, we will initiate a claim with the shipping carrier and have a replacement item sent to you as soon as possible.

Note: Please do not return broken glass or ceramic items, instead contact us for further information

When can I expect my refund?

Most refunds are processed within two weeks of the item arriving at our fulfillment center.  You can contact us with the tracking number of your return to expedite the refund process once return has been shipped.

However, returns processing times may vary depending on the season. During the holiday season, returns may take up to billing cycle to process.

If you are awaiting a refund due to a shipping carrier claim (eg: for lost or damaged shipments), please understand that the claims process can vary based on the shipping carrier and the specifics of the claim. Most claims are resolved within 10 business days.

If you have returned an item to our fulfillment center and have not recieved your refund within two weeks of its arrival at our fulfillment center, please contact us using the “Contact Us” tab above. Please make sure to include the following information:

  • Order number
  • Item(s) returned
  • Tracking information for the returned item

 

The tracking number for my order shows that my package was sent back to the supplier. What happens next?

My order was returned to you by the shipping carrier. What happens next?

The tracking number for my order shows that my package was sent back to the supplier. What happens next?

If your shipment is deemed undeliverable for any reason, it may be returned to our fulfillment center. Some common reasons for packages being Returned To Sender (RTS) are as follows:

  • Invalid address
  • Missing apartment/suite number
  • Recipient unavailable to accept delivery
  • Package severely damaged in transit
  • Recipient unavailable or unwilling to pay duties/taxes

If your package has not been returned yet and cannot be delivered, please click here for more information.

If your package was undeliverable and returned to our fulfillment center by the shipping carrier, please contact us using the “Ask a Question” tab above and make sure to include the following information:

  • Order number
  • Items not received
  • Any recent communication with the shipping carrier
  • Correct shipping address (if applicable)

Once we receive your inquiry, we can help expedite your refund or re-shipment.

The shipping carrier cannot deliver my order.  What is my next step?

My order is being held by the shipping carrier. What should I do?

The shipping carrier cannot deliver my order. What is my next step?

If your shipment is deemed undeliverable for any reason, it may be held by the shipping carrier until the issue can be corrected. Some common reasons for packages being undeliverable are as follows:

  • Invalid address.
  • Missing apartment/suite number.
  • Recipient unavailable to accept delivery.
  • Recipient is unavailable or unwilling to pay duties/taxes.
  • Incorrect commercial invoice.

Please note:

  • The shipping carrier will typically only hold your package for five business-days before returning it to our fulfillment center.
  • Depending on the service level of the shipment, the shipping carrier may not be able to correct the shipment.
  • If the package is returned to us by the shipping carrier, please click here for more information.

If your package is currently undeliverable, please contact us using the “Ask a Question” tab above and make sure to include the following information:

  • Order number
  • Items not received
  • Any recent communication with the shipping carrier
  • Correct shipping address (if applicable)

Once we receive your inquiry, we will attempt to correct the issue with the shipping carrier. If we are unable to resolve the problem directly, we may refund or re-ship your order.

My order was returned to you by the shipping carrier.  What happens next?

If your shipment is deemed undeliverable for any reason, it may be returned to our fulfillment center. Some common reasons for packages being Returned To Sender (RTS) are as follows:

  • Invalid address
  • Missing apartment/suite number
  • Recipient unavailable to accept delivery
  • Package severely damaged in transit
  • Recipient unavailable or unwilling to pay duties/taxes

If your package has not been returned yet and cannot be delivered, please click here for more information.

If your package was undeliverable and returned to our fulfillment center by the shipping carrier, please contact us using the “Ask a Question” tab above and make sure to include the following information:

  • Order number
  • Items not received
  • Any recent communication with the shipping carrier
  • Correct shipping address (if applicable)

Once we receive your inquiry, we can help expedite your refund or re-shipment.

 

SECURE SHOPPING GUARANTEE

 

How do I know it’s safe to place an order?

We take security very seriously. All credit card and personal information is encrypted utilizing Secure Sockets Layer (SSL) server technology before being transmitted over the internet. All information that you provide during the shopping process is encrypted for your protection and held completely confidential.

We guarantee that every purchase you make will be 100% safe. This means that you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our store. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you up to the full $50.00. In the event of any unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.

 

Return Policy

How do I return an item for a refund or exchange?

Return Conditions

 

If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order. 

Please note that the following conditions apply:

  • You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship an exchange item to you.
  • Shipping charges are not refunded when you return an item.
  • Refunds are issued to the card used to place the order. Credits cannot be issued in the form of checks or gift cards.
    *This includes orders placed with prepaid gift cards, so be sure to keep your card information even if there is no remaining balance.*
  • Items must be in new, resaleable condition. Clothing items must have tags attached (when applicable) to be returnable.
  • Certain items are non-returnable, such as personalized items, gift cards, opened media items (DVD, CD, books), and furniture.
  • If we do not have your requested exchange item on hand, we will issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
  • We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers’ credit card information on file, we are unable to charge your card for any difference in price.
  • We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same.

Retail Purchases: Please note that orders placed through our online store cannot be returned to retail store locations, nor can retail store purchases be returned to the online store.

 

Return Instructions

 

If any of the items in your order are damaged or defective, please do not return the items to our fulfillment center. Please click here for information about damaged and defective merchandise.

If you would like to return an entire shipment that has not yet been opened, please click here for information on how to refuse your shipment.

  1. Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center
  2. Include a note with the following information:
    • Order number
    • Refund or Exchange?
    • Reason for return
    • Exchange item(s) requested (if applicable)
  3. Ship the merchandise to the return address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. Your order # is required for your return or exchange to be processed by our fulfillment warehouse.

If you do not have your packing slip or are not sure if an item is returnable, please contact us by using the “Ask a Question” tab above and make sure to include the following information:

  • Order number
  • Item(s) to be returned

If you have already returned your merchandise and are inquiring about the status of your refund or exchange, please click here for more information.

 

 

 

 

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